QUALITY EVALUATION SURVEY
Thank you for giving Rose Moving & Storage the opportunity to be of service to you. Because we are always trying to improve upon our services, we would appreciate your feedback regarding your recent experience with our company. Thank you for your time.
Service:
Excellent = 5
Very Good = 4
Good = 3
Fair = 2
Poor = 1
Pre-move / install survey, proposal, and information
Pre-move / install meetings
Packing/unpacking (if applicable)
Loading - on time & complete process within agreed period
Delivery - completion of job within agreed period
Claims handling (if applicable)
Personnel:
Excellent = 5
Very Good = 4
Good = 3
Fair = 2
Poor = 1
Rose Sales Representative
 5
4 
3 
 2
1 
Knowledge about moving, installation & storage
Appearance
Competency & professionalism
Conduct
Support Coordinator
 5
4 
3 
 2
1 
Knowledge about moving, installation & storage
How was the communication with the Support Coordinator who handled your move or installation?
Receptionist
 5
4 
3 
 2
1 
Was your call handled efficiently?
Were you treated promptly and friendly?
Supervisor
 5
4 
3 
 2
1 
Knowledge about moving, installation & storage
Appearance
Competency & professionalism
Conduct
Packing Crew (if applicable)
 5
4 
3 
 2
1 
Knowledge about moving & storage
Appearance
Competency & professionalism
Conduct
Overall  Moving  Installation
 5
4 
3 
 2
1 
Knowledge about moving, installation & storage
Appearance
Competency & professionalism
Conduct
Info
 
 
 
 
 
If the need for relocation services arises again, would you choose Rose Moving & Storage?

 yes  no

Your Name:
Your Company:
Comments
Would you like to mention any comments or suggestions to Bob Maczka, our CEO?
>>>>>>>>>>>