POST MOVE AND PERFORMANCE SURVEY
We are interested in the level of service you have received from Rose Moving/Allied Van Lines during your relocation. Your assistance is needed to evaluate our service. Please take a moment to complete this form.
Origin:
Destination:
Load Date:
Delivery Date:
Hauling Agent:
Origin Agent:
Destination Agent:
Shipper:
Account:
Phone Residence:
Phone Office:

Communication
 Yes
 No
 N/A
Was the sales/customer service coordinator friendly and informative when discussing the initial move arrangements?
Did an Allied representative visit your office/home prior to this move?
Was pre-move planning satisfactory?
Were you notified 24-72 hours prior to scheduled loading?
Origin / Loading Day
 Yes
 No
 N/A
Did the driver arrive to load your goods on the agreed date?
Did the packers arrive on time?
If a delay in arrival of driver or packer occurred, were you notified?
Was the driver in uniform?
Were the packers were in uniform?
Were you satisfied with the handling of your goods on loading day?
Were the driver and packers cooperative and professional?
Destination / Unloading
 Yes
 No
 N/A
Did the driver arrive with your goods upon the agreed date and time?
If a delay in delivery occurred, were you notified?
Was unpacking completed at time of delivery?
Complete
Partial
If not unpacked, was this decision at your request?
Were you satisfied with the handling of your goods at delivery?
Were the driver and helpers at destination cooperative and professional?
Did any damage occur?
If damage did occur, have you been provided with claim forms?

Overall
Excellent = 5
Very Good = 4
Good = 3
Fair = 2
Poor = 1
Overall rating of your move

Would you use or recommend our services again in the future?

 yes  no

Your additional comments are appreciated:
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